Here you'll find the most common questions from 136bt's Brazilian users — covering registration, Pix deposits, withdrawals, bonuses, crash games, Sports Betting, the VIP Program, security, and responsible gambling. If you can't find what you need, our Portuguese-language support is available 24 hours a day.
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Go to 136bt.best on your phone or computer and click "Sign Up". Fill in your full name, CPF, date of birth, phone number, email, username, and password. Your account will be active in under 3 minutes. Registration is completely free — there are no fees to create an account. If you have a promo code, enter it in the designated field during sign-up.
Read more on our Sign Up.
No. 136bt's policy is one account per CPF, no exceptions. The system automatically detects attempts to create duplicate accounts using the same CPF, IP address, phone number, or payment method. Duplicate accounts are closed and balances may be suspended. If you've lost access to your old account, contact support instead of creating a new one.
The minimum age is 18. Registration requires date-of-birth confirmation, and the KYC process — required before your first withdrawal — includes photo ID verification (national ID or driver's license). Accounts belonging to minors are closed immediately upon identification, in accordance with the platform's Terms and Conditions and Brazilian law.
KYC (Know Your Customer) is the mandatory identity verification required before your first withdrawal. You submit your RG or CNH and a recent proof of address directly through the platform. Review takes up to 24 hours, though in most cases it's completed within a few hours. While KYC is pending, you can deposit and bet normally — only withdrawals are on hold. Once approved, your account is permanently verified.
Yes. The 136bt website is fully responsive and works on any Android or iPhone mobile browser — no download needed before creating an account. Just go to 136bt.best, click "Sign Up," and follow the steps. The native app is available for download after registration and offers biometric login, push notifications, and a smoother browsing experience.
On the 136bt login, click "Forgot my password". Enter your registered email and you'll receive a reset link within up to 5 minutes — check your spam folder if it doesn't show up in your inbox. If you no longer have access to your registered email, contact support via the 24-hour chat. Never create a new account: doing so violates the platform's Terms and may result in both accounts being blocked.
Some details, such as email and phone number, can be updated in your account Settings after a security verification. Details tied to your KYC — such as your CPF and full name — cannot be changed directly; any update requires review by the compliance team. Contact support with the reason for the change and the documents that support it.
136bt accepts: Pix (instant, minimum R$ 10.00), boleto bancário (cleared within 1 business day, minimum R$ 20.00), credit or debit card Visa, Mastercard, and Elo (minimum R$ 10.00), PicPay (instant, minimum R$ 10.00), Mercado Pago (instant, minimum R$ 10.00) and TED via Nubank, Itaú, Bradesco, Banco do Brasil, and other Brazilian banks (minimum R$ 50.00). All deposits must be made using payment methods in the account holder's name — depositing with a third party's card or account is not permitted.
The minimum deposit varies by method: via Pix, credit/debit card, PicPay, and Mercado Pago the minimum is R$ 10.00; via boleto bancário it is R$ 20.00; via TED it is R$ 50.00. There is no defined maximum, but deposits above a certain threshold may trigger an additional security review in accordance with anti-money laundering policies.
Pix deposits are processed instantly — within seconds of payment confirmation from your bank (Nubank, Itaú, Bradesco, Banco do Brasil, etc.), the balance will appear in your 136bt account. If the balance does not show up within 5 minutes, contact support and provide your Pix transaction receipt.
136bt charges no fees on deposits. The full amount you deposit is credited to your account. Some financial institutions may charge fees on their end — for example, your bank may charge a fee for TED transfers — but that is independent of 136bt and does not affect the amount credited on the platform.
No. 136bt's policy requires that all deposits be made using payment methods registered in the account holder's own name. Deposits made with a third party's card, Pix, or bank account will be declined or flagged for investigation, which may result in a temporary account block. This policy is in place to protect you and to comply with legal requirements around fraud prevention and anti-money laundering.
Allow up to 5 minutes for Pix and PicPay deposits. For boleto bancário, allow up to 1 business day after payment. If the deadline passes and your balance hasn't appeared, open a support ticket with 136bt via the 24-hour chat or by email at suporte@136bt.best, attaching proof of the transaction (a screenshot of your bank statement or payment receipt). Our team will locate the deposit and credit it manually once confirmed.
136bt does not impose a default maximum daily deposit limit. However, you can set a voluntary deposit limit — daily, weekly, or monthly — in your account Settings under "Responsible Gambling". This feature is free and takes effect immediately. Lowering your limit is instant; increasing it has a 48-hour cooling-off period. Learn more at Responsible Gambling.
Pix withdrawals are processed within 5 minutes of the request, as long as your account is verified (KYC approved). The funds go directly to the Pix key linked to your CPF at any Brazilian bank: Nubank, Itaú, Bradesco, Banco do Brasil, and others. For VIP Gold and Diamond members, processing is usually even faster — typically under 2 minutes.
The minimum Pix withdrawal amount is R$ 20.00. 136bt charges no fees on withdrawals. Bonus balance cannot be withdrawn directly — only real balance (from deposits or winnings after meeting the bonus rollover) is available for withdrawal.
In some cases, withdrawals may take longer: KYC not yet completed or documents pending update; bonus rollover not yet fulfilled (bonus balance must be converted before withdrawal); automatic security review triggered for high-value withdrawals; or a high volume of simultaneous requests on the platform. If your withdrawal has been pending for more than 30 minutes, contact support via the 24-hour chat with the amount and time of the request.
Yes, as long as the withdrawal still shows a "processing" status in your account dashboard, you can cancel it directly through the interface — the amount is returned to your real balance immediately. Withdrawals that have already been approved and show a "sent" status cannot be cancelled, as the Pix transaction has already been initiated. If you need to cancel a withdrawal that's still processing but can't find the option in the interface, contact support via chat before processing is complete.
Yes. The Pix withdrawal key must be registered under the CPF of the 136bt account holder. Withdrawals to third-party keys are declined for security and legal compliance reasons. The Pix key can be your CPF, email, phone number, or random key — as long as it is linked to the account holder's bank account at their bank of choice (Nubank, Itaú, Bradesco, Banco do Brasil, etc.).
No. 136bt charges no fees on Pix withdrawals. The amount you request is the amount that will reach your bank account. There is no daily withdrawal limit for verified accounts, though withdrawals above a certain amount may go through an additional security check, which can slightly increase processing time.
When you create your account and make your first deposit, you automatically receive a 100% bonus on the deposited amount, up to R$ 500.00. Example: deposit R$ 200.00 via Pix and get R$ 200.00 in bonus funds. The bonus carries a 5× rollover on the bonus amount — in this example, you need to wager R$ 1,000.00 in total to convert the R$ 200.00 bonus into real balance. You have 30 days from the credit date to complete it. Bets with odds of 1.50 or higher count toward the rollover. Learn more at Welcome Bonus.
Rollover is the total betting volume you need to complete in order to convert your bonus balance into real balance. At 136bt, the Welcome Bonus rollover is 5× the bonus amount. If you received R$ 300.00 in bonus funds, you need to wager R$ 1,500.00 in total (5 × R$ 300.00). Your rollover progress is displayed in real time under the "Bonuses" section of your account dashboard — you can see the percentage completed and how much is left. Cancelled bets, live bets on certain markets, and bets placed at odds below 1.50 may not count toward the rollover.
No. Bonus balance cannot be withdrawn directly — it only converts into real balance once the rollover is fully completed within the 30-day window. Only real balance can be withdrawn. Your real balance and bonus balance are displayed separately on the account dashboard for easy tracking. If the rollover period expires before it is completed, any remaining bonus balance is automatically removed — your deposited real balance is not affected.
Yes. In addition to the Welcome Bonus, 136bt runs regular promotions: weekly reload bonuses, themed promotions during special dates (Copa do Brasil, Libertadores, Brazilian holidays), crash games tournaments with real-balance prizes, and the weekly VIP cashback for members of the VIP Program. Active promotions are displayed in the "Promotions" section of your account dashboard after logging in.
Yes. Bonus balance can be used on Sports Betting (Brasileirão, Copa do Brasil, Libertadores, volleyball, NBB, and other sports), crash games (Aviator, Spaceman, Mines, etc.), and Live Casino. For rollover purposes, sports bets with odds of 1.50 or higher count in full. Check the specific Terms of each promotion to confirm which markets and games are valid for rollover.
It's automatic. As soon as you confirm your first deposit after creating your account, the bonus is credited to your bonus balance instantly — no need to contact support, no promo code required. You'll see the bonus balance appear separately from your real balance in the dashboard as soon as the deposit is processed. If the bonus hasn't been credited within 15 minutes of your first deposit, reach out to support via the 24-hour chat.
136bt offers betting on more than 40 sports, with a strong focus on the Brazilian market: football (Brasileirão Série A and B, Copa do Brasil, Copa Libertadores da América, Copa Sul-Americana, State Championships), volleyball (Men's and Women's Superliga), basketball (NBB), MMA and UFC, tennis, e-sports (CS:GO, League of Legends, Dota 2), American football (NFL), and much more. Visit the Sports to browse the full catalog.
Live betting lets you wager on matches already in progress, with odds updated in real time, second by second. Live markets include: final result, next goal, Asian handicap, over/under on remaining time, corners, cards, and other sport-specific markets. Odds shift with the score and match flow. Learn more at Live Betting.
A parlay (or accumulator) combines two or more markets into a single bet — the odds multiply, increasing the potential return. To build one, add the markets you want to your bet slip by clicking the odds for each game. The slip will automatically calculate the combined odds and potential return. If any selection loses, the entire bet is lost. Parlays can be placed on Brasileirão, Copa do Brasil, volleyball, NBB, and other sports.
Bets can be cancelled for a few reasons: the game was cancelled, postponed, or suspended before the minimum playing time required by the market rules; an odds error was identified before the match started (clearly incorrect odds may be voided); or live bets were placed on markets that closed before confirmation. When a bet is cancelled, the full staked amount is returned to your real balance. You can check the reason for any cancellation in your account's bet history.
If a Brasileirão, Copa do Brasil, or any other competition match is postponed, the bet generally remains valid for up to 24 hours while rescheduling is awaited. If the match does not take place within that window, the bet is cancelled and the stake returned to your real balance. In parlays, the cancelled market is removed and the odds are recalculated based on the remaining selections. Specific rules may vary by sport; see the platform Terms for details.
In general, confirmed bets cannot be edited or cancelled by the user after acceptance — this is standard practice in the betting industry. In some situations, 136bt may offer a Cashout feature, which lets you settle a bet before the final result for a value calculated based on how the game is progressing. When available, the Cashout button appears in your open bets history during live play.
136bt has one of the largest selections of crash games in Brazil: Aviator (the most popular), Spaceman, JetX, Mines, Plinko, Limbo, Dice and more. All crash games use Provably Fair technology — you can verify the fairness of each round using the hash generated before the result. Visit Crash Games to browse the full catalog and tips on how to play.
Provably Fair is a transparency system that allows players to mathematically verify that the outcome of each round was generated impartially — without any manipulation by the platform. Before each round, a cryptographic hash of the result is generated and published. After the round, you can enter that hash into a verification tool and confirm that the result matches what was generated beforehand. It is a technical guarantee that no round of Aviator or any other 136bt crash game can be altered in the house's favor after you have placed your bet.
Auto cashout lets you set a target multiplier before the round starts. When the multiplier hits your chosen value, the cashout is executed automatically — no need to click at the exact moment. For example, if you set auto cashout at 2.00×, your bet is closed with a 100% profit as soon as the plane reaches 2.00× — even if you're not watching the screen. It's a useful tool for players who prefer a more controlled strategy in Aviator.
Yes. Bonus balance can be used on crash games such as Aviator, Spaceman, and others available at 136bt. Crash game bets also count toward the bonus rollover. Check the specific Terms of your active bonus to see if any titles are restricted or if crash games contribute at a different percentage toward rollover compared to Sports Betting.
All crash games available on 136bt run on Provably Fair technology, which mathematically guarantees the fairness of every round — any player can verify the outcome of any round using the hash published before each game starts. In addition, game providers (such as Spribe, the developer of Aviator) are audited by independent bodies. The RTP (Return to Player) for each game is declared in the title's details.
The minimum bet in Aviator and most crash games at 136bt is R$ 1.00 per round — you can place up to two simultaneous bets per round in Aviator. The maximum bet varies by game and account tier, but generally ranges from R$ 500.00 to R$ 2,000.00 per round. VIP members may be eligible for higher bet limits upon request to support.
The 136bt VIP Program has four tiers: Bronze, Silver, Gold, and Diamond. You earn points with every bet placed — across sports, crash games, and casino. As you accumulate points, you advance through tiers automatically. Each tier offers a higher weekly cashback rate: 3% at Bronze, 5% at Silver, 7.5% at Gold, and 10% at Diamond. Cashback is credited every weekend without you having to request it. Learn more at VIP Program.
Cashback is calculated on your net losses for the week — not on total wagering volume. If you wagered R$ 1,000.00 and received R$ 700.00 back in winnings, your net loss was R$ 300.00. At the Silver tier's 5% cashback rate, you'd receive R$ 15.00 back. Cashback is credited automatically every Monday for the previous week (Monday through Sunday). Weeks with no net loss do not generate cashback.
Yes. VIP levels are reviewed monthly based on recent activity. If you're inactive for an extended period or your betting volume drops significantly, your level may be downgraded. The specific requirements for maintaining each level are outlined in the VIP Program Terms available on the platform. To keep the Diamond level, for example, a minimum monthly betting volume is required.
Yes. Sports Betting (Brasileirão, Copa do Brasil, Libertadores, volleyball, NBB, etc.), crash games (Aviator, Spaceman, Mines), Live Casino (roulette, blackjack, baccarat), and poker — all of it earns VIP points. The points-per-BRL-wagered rate may vary by category; Live Casino generally earns more points than Sports Betting per BRL wagered. Check the accumulation table on the VIP Program.
Yes. Gold and Diamond VIP members receive priority in the withdrawal processing queue — in practice, withdrawals that take up to 5 minutes for standard accounts are typically processed in under 2 minutes for Gold and Diamond VIPs. Diamond members also have access to a dedicated support channel, higher withdrawal limits, and invitations to exclusive promotions. All benefits for each tier are detailed on the VIP Program.
Go to your account Settings and open the Security section. Click "Enable 2FA" and scan the QR code with an authenticator app (Google Authenticator or Authy). Enter the 6-digit code generated to confirm. From that point on, every 136bt login will require the code — which refreshes every 30 seconds and works even without an internet connection. The whole process takes under 2 minutes and is the most effective security measure to protect your account.
Yes. All communication on 136bt is protected by TLS 1.3 encryption with a 256-bit SSL certificate — the same standard used by Brazil's leading digital banks. Personal data is handled in compliance with the LGPD (Law No. 13.709/2018). Passwords are stored using cryptographic hashing and salting — never in plain text. The platform also offers 2FA, new-device access alerts, and automatic session logout after 30 minutes of inactivity. Read more at Privacy Policy.
Act immediately: change your password in your account Settings. If you can't log in, use the password recovery option via your registered email. Log out of all active sessions remotely at Settings → Security → Active Sessions. Then contact 136bt support via the 24-hour chat to report a suspected unauthorized access — our team can preventively lock the account while investigating and strengthening security. Enable 2FA as soon as you regain access.
136bt offers two types of self-exclusion, available under Settings → Responsible Gambling: Temporary (locks the account for 1, 7, 30, 90, or 180 days — irreversible during the period) and Permanent (permanently closes the account with no option to reopen). With permanent self-exclusion, any available real balance is returned via Pix within up to 5 business days. Both options are free and take effect immediately. Learn more at Responsible Gambling.
Yes, it's a scam — phishing. 136bt will never ask for your password, 2FA code, or banking details via email, WhatsApp, SMS, or any other channel. If you receive a suspicious message claiming to be from 136bt, do not click any links, do not share any information, and forward it to suporte@136bt.best with the subject line "Phishing attempt." Always access the platform through the official address 136bt.best, and check for the SSL padlock in your browser's address bar.
To permanently close your account, go to Settings → Responsible Gambling → Close Account Permanently, or contact support via the 24-hour chat. The process takes under 5 minutes. Any available real balance will be returned via Pix to your registered key within up to 5 business days. Closure is irreversible — the account cannot be reopened. If you just need a temporary break, use the temporary self-exclusion option instead of permanent closure.
Go to Account Settings, under the Payment Methods or Banking Details section. You can add or update your Pix key there. For security purposes, changes to your Pix key may require additional verification — such as a code sent to your registered email or phone number. The new key will only become available for withdrawals after the change is confirmed. Make sure the new Pix key is registered to the account holder's CPF.
Our support team responds within minutes, in Portuguese, via the platform chat or email — 24 hours a day, 7 days a week.
Gambling is prohibited for users under 18. 136bt verifies the age of all users during registration and KYC.
Beyond answers to your questions, here are the reasons that make a real difference in practice.
One of the most common concerns about online betting is withdrawals. At 136bt, the process is straightforward: verified account, available balance, click withdraw, and your Pix arrives within 5 minutes at your Nubank, Itaú, Bradesco, Banco do Brasil, or any other bank. No hassle, no fees, no red tape.
When you create your account and make your first deposit, you automatically receive a 100% match bonus — up to R$ 500.00. The rollover is just 5×, one of the lowest in the Brazilian market, with 30 days to complete it. No hidden codes: it's fully automatic.
Brazilian football betting with the best markets: match result, Asian handicap, over/under, correct score, first goalscorer, corners, and more — covering every Brasileirão Série A, Copa do Brasil, Libertadores, and state championship match. Live betting with real-time odds.
Aviator is the most popular crash game in Brazil — and 136bt has the largest selection in the country. Spaceman, JetX, Mines, Plinko, and more. All with Provably Fair so you can verify the fairness of every round. Minimum bet of R$ 1.00, auto cashout, and full results history.
Our support team speaks Brazilian Portuguese natively — no automated translation, no outsourced agents in another language. Live chat available 24 hours a day, 7 days a week. Average response time of 15 minutes. VIP Diamond members have access to a priority support channel with even faster response times.
Every session at 136bt is protected by 256-bit SSL encryption. Personal data is handled in compliance with the LGPD (Law No. 13,709/2018). Two-factor authentication (2FA) is available. Passwords are stored using cryptographic hashing. Suspicious activity is monitored continuously. Your account and your data are secure.
This FAQ from 136bt was built to answer the real questions that bettors in Brazil have — not the generic ones everyone copies, but the issues that actually reach our support team every day. A Pix deposit that did not come through, a rollover that seems confusing, a withdrawal that took longer than expected, questions about Aviator — most situations have an answer right here.
The 136bt serves over 2 million Brazilian users, and with that kind of volume comes a wide variety of questions. Over time, it became clear which ones come up most: how the welcome bonus works, how long a Pix withdrawal takes, how to enable 2FA, what rollover is and how to track your progress, how Provably Fair works in Aviator, and what happens if a Brasileirão match is postponed after you've already placed a bet.
Pix is by far the most popular deposit method at 136bt — and for good reason: it's instant, has the lowest minimum (R$ 10.00), and works with any Brazilian bank. The funds hit your account within seconds of confirmation in your banking app. If it takes longer than 5 minutes, it's usually due to a processing issue on the bank's end — in that case, just share the receipt with support and the team will locate and credit the amount manually.
For withdrawals, the most common question is about processing time. The 5 minutes that the 136bt are guaranteed for accounts with approved KYC and no pending rollover. If you have just created your account or have not yet submitted your verification documents, the withdrawal will remain pending until KYC is approved — a process that takes up to 24 hours but is typically resolved within a few hours in most cases.
The concept of rollover can seem intimidating at first, but it's straightforward: it's the minimum betting volume required to convert bonus balance into real balance. At 136bt, the Welcome Bonus rollover is 5× the bonus amount — not the deposit, the bonus. If you deposited R$ 100.00 and received R$ 100.00 in bonus funds, you need to wager R$ 500.00 in total (5 × R$ 100.00) to convert the bonus. Bets on Brasileirão, Aviator, Live Casino — all count, as long as sports bet odds are at least 1.50.
Your rollover progress is visible in the account dashboard under the "Bonus" section — you can see exactly how much you've wagered and how much is left. With the 5× rollover at 136bt being one of the lowest in the Brazilian market, most users are able to complete it within their first week of play — especially those who follow the Brasileirão regularly.
Aviator — the most popular crash game on 136bt — raises a lot of questions for first-time players. The mechanics are simple: a plane takes off and the multiplier climbs. You need to cash out before the plane "crashes" — the crash point is random and determined by the Provably Fair algorithm before the round begins. If the plane crashes before you cash out, the bet is lost. If you cash out in time, you receive your stake multiplied by the multiplier at the moment of cashout.
The auto cashout feature lets you set a target multiplier in advance — the 136bt automatically cashes out once the plane reaches that point, with no need to click at the exact moment. It's especially useful for playing low, consistent multiplier strategies without the pressure of reacting in fractions of a second every round.
This FAQ is regularly updated with new questions received by 136bt. If your question isn't here, it doesn't mean there's no answer — it just means we haven't added it yet. In the meantime, the 136bt is available 24 hours a day via the platform chat and at suporte@136bt.best. Response time is within 15 minutes, in Portuguese, with no generic chatbot replies. A real person will read your message and give you a specific answer for your situation.
The information in this FAQ reflects 136bt's policies as of January 2026. Specific promotion and bonus rules are subject to change — always check the updated Terms and Conditions at Terms and Conditions to confirm the details of each offer.